1. General Refund Policy

All purchases made on Rupees24 through the Google Play Store are processed by Google Play’s billing system. As per Google’s policy, all in-app purchases are generally non-refundable, except in specific cases outlined below.

If you experience an issue with your purchase, you may be eligible for a refund under certain conditions. Refund requests are reviewed on a case-by-case basis, and approval is subject to Google Play’s refund policies.

2. Eligibility for Refunds

A. Accidental Purchases

If you made a purchase by mistake, you can request a refund within 48 hours of the transaction through Google Play:

1. Visit Google Play Refund Request.
2. Select the purchase you want a refund for.
3. Follow the instructions and submit your request.
4. Google will review and respond within a few business days.

B. Unauthorized Transactions

If you notice an unauthorized charge on your account, follow these steps:

• Report the issue to Google Play Support immediately.
• Secure your account by enabling Google Play purchase authentication.
• Google will investigate and issue a refund if your request is valid.

C. Purchase Not Received

If you made a payment but did not receive the purchased coins, rewards, or subscriptions, follow these steps:

• Wait for at least 30 minutes (sometimes delays happen due to network issues).
• If the purchase is still not reflected, contact our support team within 7 days of the transaction.
• Provide your Google Play Order ID (GPA.XXXX-XXXX-XXXX-XXXXX) and screenshots of the issue.
• We will verify the transaction and either provide the missing item or issue a refund if eligible.

D. Subscription Cancellations & Refunds

• You can cancel your subscription anytime via Google Play Subscriptions (Manage Subscriptions).
• No partial refunds will be issued for unused subscription periods.
• If you were charged for a subscription renewal you forgot to cancel, you can request a refund within 48 hours via Google Play.

3. How to Request a Refund

A. Request via Google Play (Recommended)

Google Play handles most refund requests. Follow these steps:

1. Go to Google Play Account: play.google.com/store/account.
2. Click on “Order History” and find the transaction.
3. Select “Request a Refund” and choose a reason.
4. Submit your request, and Google will review it within a few days.

B. Contact Rupees24 Support (For Missing Purchases Only)

If your purchased item is missing, reach out to our support team:

📧 Support Email: support@rupees24.online

Include:

• Your Google Play Order ID (GPA Number)
• The email associated with your Rupees24 account
• Screenshots (if applicable)

We will review and respond within 3-5 business days.

4. Non-Refundable Situations

Refunds WILL NOT be issued in the following cases:

❌ If the purchase was used (e.g., coins were spent).

❌ If the refund request is made after 48 hours (Google Play’s refund window).

❌ If the refund request is due to change of mind or personal preference.

❌ If the purchase was made outside Google Play’s billing system.

❌ If the user has been banned for violating Rupees24’s policies.

5. Important Notes

• All refunds are handled by Google Play, and Rupees24 cannot override Google’s decision.
• If a refund is approved, the amount will be credited to your original payment method within 5-10 business days.
• If your refund request is denied by Google Play, we cannot issue a refund manually.
• Subscriptions must be canceled before the renewal date to avoid auto-charges.

6. Contact & Support

For any refund-related queries, contact us at:

📧 Email: support@rupees24.online

We are happy to assist you and ensure a smooth experience on Rupees24!